The attack, which began early Saturday, led to disruptions in the airline’s website, mobile application, and several key internal systems. While the airline managed to restore its services the same day, the event has raised concerns over cybersecurity vulnerabilities in South Africa’s aviation sector.
What Happened?
According to South African Airways, the breach primarily affected its digital platforms, making it difficult for customers to access essential services such as bookings, flight information, and customer service support. Internal operational systems were also impacted, although the airline’s swift response minimized disruptions to core flight operations. “We immediately activated our disaster management and business continuity protocols,” SAA stated in a press release. This move, the airline claims, helped contain the incident and maintain essential services at its contact centers and sales offices.
By late Saturday, SAA had managed to restore normal system functionality across all affected platforms. The airline’s ability to bounce back so quickly highlights its preparedness but also underscores the growing threat of cyber attacks in the airline industry.
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